The Influence of Brand Loyalty, Brand Awareness, Brand Image, and Perceived Quality on Brand Equity in MS Glow

Unik Dwi Lestari, Lusi Yanah

Abstract


This study aims to determine the effect of brand loyalty, brand awareness, brand image, and perceived quality on MS Glow. The data collection technique was carried out by distributing Likert questionnaires which were distributed online on Google Forms. The sampling technique uses purposive sampling. Data were taken from 202 respondents and analyzed using SPSS 26 and SEM Lisrel 8.8. Respondents were taken from MS Glow users who lived in Tangerang Regency. Based on the test results, it was found that the variables brand loyalty, brand awareness, and perceived quality had a positive and significant influence on brand equity and brand image had no positive effect and did not support brand equity.

Keywords


Brand Loyalty; Brand Awareness; Brand Image; Perceived Quality; Brand Equity

Full Text:

PDF

References


Aaker, DA (2018). Brand Equity Management. Jakarta : in Asri and Rozy.

Amilia, S. (2017). The Influence of Brand Image, Price, and Product Quality on Purchase Decisions for Xiaomi Brand Mobile Phones in Langsa City. 6(1).

Andrology, F. (2014). Loyalty and Its Impact on Brand Equity.

Awareness, B., Image, B., & Loyalty, B. (2018). Business & management studies: an international journal. 1, 128–148.

Bernardo, I., Berlianto, MP, Palupi, YFC, Masman, RR, & Suryawan, IN (2020). The Influence of Brand Awareness, Brand Image, and Brand Trust on Brand Loyalty. XXIV(03), 412–426.

Bransinga, GBY, & Sukawati, TGR (2019). The Effect of Perceived Quality and Brand Image on Brand Loyalty and Brand Equity. Udayana University Management E-Journal, 8(4), 2125. https://doi.org/10.24843/ejmunud.2019.v08.i04.p09

Chan, K., Leung, Y., Edwin, N., Chan, K., Ng, YL, & Luk, EK (2013). Impact of celebrity endorsement in advertising on brand image among Chinese adolescents. https://doi.org/10.1108/17473611311325564

Christianingrum, Saputra, D., & Ulyana, D. (2021). Logo Design Training as an Effort to Instill Brand Awareness for MSMEs in Air Itam District. 4(1), 74–80.

Durianto, D., Sugiarto, & Sitinjak, T. (2001). No Title. Strategies to Conquer Markets Through Equity Research and Brand Behavior.

Durianto, D., Sugiarto, & Sitinjak, T. (2004). Market conquest strategy: through equity research and brand behavior. PT Gramedia Pustaka Utama.

Erviana, IP, Suyadi, I., & Sunarti. (2013). The influence of brand awareness, brand association, perceived quality, and brand loyalty on brand equity. 1–7.

Faircloth, JB, Capella, LM, Alford, BL, Faircloth, JB, Capella, LM, & Alford, BL (2013). The Effect Of Brand Attitude And Image On Brand Equity. 9(3), 61–75.

Fauzi, MR, & Mandala, K. (2019). The Effect of Service Quality, Product Quality, and Product Innovation on Satisfaction to Increase Customer Loyalty. Udayana University Management E-Journal, 8(11), 6741. https://doi.org/10.24843/ejmunud.2019.v08.i11.p18

Fernandes, T., & Moreira, M. (2019). Consumer brand engagement, satisfaction, and brand loyalty: a comparative study between functional and emotional brand relationships. Journal of Product and Brand Management, 28(2), 274–286. https://doi.org/10.1108/JPBM-08-2017-1545

Fleck, N., Roy, I. Le, Evangelista, L., & Anderson, P. (2008). Celebrities in Advertising: Looking for Congruence or Likeability? 651–662. https://doi.org/10.1002/mar

Foroudi, P., Jin, Z., Gupta, S., Foroudi, MM, & Kitchen, PJ (2018). Perceptional components of brand equity: Configuring the Symmetrical and Asymmetrical Paths to brand loyalty and brand purchase intention. Journal of Business Research, 89(January), 462–474. https://doi.org/10.1016/j.jbusres.2018.01.031

Hair, JF, Jr., GTMH, & Christian, Ringle. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.). SAGE Publications, 2016.

Cash Industry. (2019). The skin care product market has the potential to grow. https://industri.kontan.co.id/news/pasar%0A-product-perawatan-kulit-punya-potentialembang

Jacob, SM, & Issac, B. (2008). The Mobile Devices and its Mobile Learning Usage Analysis. I, 19–21.

Keller, KL (2014). Measuring brand power: validating a model for optimizing brand equity. June 1999. https://doi.org/10.1108/10610429910272439

Ketut, K., & Darma, GS (2017). Journal of Management and Business. 14(2).

Kotler, P., & Keller, KL (2009). Marketing Management. Build Scripts. http://library.unisri.ac.id/opac/index.php?p=show_detail&id=14738

Kurniawan, DD, & Sigit, KN (2020). Journal of Economics and Business. 7(2), 1–12.

Lau, KC, & Phau, I. (2007). Using Their Personality: Examining Antecedents and Implications Towards Brand Image Fit and Brand Dilution. 24(May 2007), 421–444. https://doi.org/10.1002/mar

Lavollée, C., Gressier, M., Garcia, J., Sobrino, J., Menu, M., Rossi, S., Fedel, M., Lavollée, C., Gressier, M., Garcia, J., Sobrino, J., & Reby, J. (2017). New architectured hybrid sol-gel coatings for wear and corrosion protection of low-carbon steel To cite this version: HAL Id: hal-01473628. https://doi.org/10.1016/j.porgcoat.2016.06.015

Loureiro, SMC (2013). The effect of perceived benefits, trust, quality, brand awareness/associations, and brand loyalty on internet banking brand equity. International Journal of Electronic Commerce Studies, 4(2), 139–158. https://doi.org/10.7903/ijecs.1000

Luijten, T., & Reijnders, W. (2014). The International Review of Retail, Distribution, and Consumer Research The development of store brands and the store as a brand in supermarkets in the Netherlands. November 2014, 37–41. https://doi.org/10.1080/09593960902781268

Macdonald, E., & Sharp, B. (2003). Management Perceptions of the Importance of Brand Awareness as an Indication of Advertising Effectiveness. 1–11.

Indonesian Media. (2022). The Cosmetic Industry Increases, Maklon Services Are Increasingly Glanced. https://mediaindonesia.com/weekend/521646/industri-kosmetik-meningkat-jasa-maklon-kian-dilirik

MSGlow. (2020). MSGlow. In MS Glow.

Netemeyer, RG, Krishnan, B., Pullig, C., Wang, G., Yagci, M., Dean, D., Ricks, J., & Wirth, F. (2004). Developing and validating measures of facets of customer-based brand equity. 2963(October 2017). https://doi.org/10.1016/S0148-2963(01)00303-4

Novela, NA, & Soesanto, H. (2021). Study on the Effect of Brand Equity on Iphone Product Customers in Semarang City. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(4), 558–564. https://doi.org/10.29040/ijebar.v5i4.3932

Pandiangan, K., & Atmogo, YD (2021). Factors Affecting Brand Equity: Brand Trust, Brand Image, Perceived Quality, & Brand Loyalty. Journal of Applied Management Science, 2(4), 471–484. https://doi.org/https://doi.org/10.31933/jimt.v2i4

Pasaribu, RM, & Silalahi, A. (2020). Analysis Of The Impact Of Social Media Marketing Activities In Brand Loyalty With Brand Awareness As Intermediate Variables (Study On Traveloka Brand). 2020(01).

Business people. (2020). When Beauty Care becomes a trend. https://pelakubisnis.com/2020/02/trenbisnis-klinik-kecantikan-Jadiinmenjamur/%0A

Permatasari, A. Mutiara. (2017). The Effect of Perception Of Green Product Brand Personality, And Perceived Quality On Purchase Intention.

Raut, UR, Pawar, PA, Brito, PQ, & Sisodia, GS (2019). Mediating model of brand equity and its application. Spanish Journal of Marketing - ESIC, 23(2), 295–318. https://doi.org/10.1108/SJME-04-2019-0021

Rizwan, S., Al-Malkawi, HA, Gadar, K., Sentosa, I., & Abdullah, N. (2021). Impact of brand equity on purchase intentions: empirical evidence from the health takāful industry of the United Arab Emirates. ISRA International Journal of Islamic Finance, 13(3), 349–365. https://doi.org/10.1108/IJIF-07-2019-0105

Rubio, N., Oubiña, J., & Villaseñor, N. (2013). Brand Awareness – Brand Quality Inference And Consumer´S Risk Perception In Store Brands Of Food Products. Food Quality And Preference. FOOD QUALITY AND PREFERENCE. https://doi.org/10.1016/j.foodqual.2013.09.006

Sasmita, J., & Suki, NM (2015). Young Consumers' Insights on Brand Equity: Effects of Brand Association, Brand Loyalty, Brand Awareness, and Brand Image. International Journal of Retail & Distribution Management.

Setiadi, JN (2005). Consumer behavior: concepts and implications for marketing strategy and research.

Severi, E., & Ling, KC (2017). The Mediating Effects of Brand Association, Brand Loyalty, Brand Image and Perceived Quality on Brand Equity. Faculty of Business and Information Science, 9(3), 125–137. https://doi.org/10.5539/ass.v9n3p125

Sugiyono. (2018). Quantitative, qualitative, and mixed research methods / Sugiyono (Prints to). Alphabets.

Suki, NM (2013). Green Awareness Effects On Consumers' Purchasing Decision: Some Insights From Malaysia. 9(2).

Sundjoto, S., & Hadi, AS (2012). The Influence of Brand Image and Brand Awareness on Brand Equity of Liquid Milk in “Frisian Flag” Packaging. The Influence of Brand Image and Brand Awareness on Brand Equity of Liquid Milk in "Frisian Flag" Packaging. 11(01), 01-21.

Suntoro & Silintowe, 2020. (2020). Analysis of the effect of brand experience, brand trust, and brand satisfaction on brand loyalty. 32(1), 25–41.

Tantiseneepong, N., Gorton, M., White, J., & White, J. (2012). Evaluating responses to celebrity endorsements using projective techniques. https://doi.org/10.1108/13522751211191991

Thamrin, G., Bernardo, I., & Kawata, Y. (2020). (Business and management). 12(April), 168–185. https://doi.org/10.26740/bisma.v12n2.p168-185

Thwaites, D., & Barnes, BR (2008). The Impact of Negative Publicity on Celebrity Ad Endorsements. 663–673. https://doi.org/10.1002/mar

Todar, MP, Tumbel, A., Jorie, RJ, Sam, U., & Manado, R. (2020). The Effect Of Brand Perception And Product Quality Toward Purchase Decision Gallon Bottle Drinking Water Aqua Brand. EMBA, 8(3), 134–143.

Trilatifah, W. (2022). Tracing the Impact of MS Glow & PS Glow's Enemies on Their Product Branding on Social Media. https://analysis.netray.id/dampak-seteru-ms-glow-ps-glow-terhadap-branding-product/

Utami, GR, Saputri, ME, Business, PA, Communication, F., & Telkom, U. (2020). The Influence of Social Media Marketing on Customer Engagement and Brand Loyalty on Tokpedia Instagram Accounts. Journal of Management and Business Research, 5, 185–198. http://jrmb.ejournal-feuniat.net/index.php/JRMB/article/view/388

Vahie, A., & Paswan, A. (2006). Private label brand image: its relationship with store image and national brand. 34(1), 67–84. https://doi.org/10.1108/09590550610642828




DOI: http://dx.doi.org/10.30813/bmj.v19i1.4228

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Business Management Journal

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

 

BUNDA MULIA PRESS
PROGRAM STUDI MANAJEMEN
Lantai 3, Ruang Akademik Program Studi Manajemen - Universitas Bunda Mulia
Jl. Lodan Raya No. 2, Ancol – Jakarta Utara 14430, Indonesia
Telp: +62 21 692 9090 ext.1364
Email: friza@bundamulia.ac.id