BUSINESS MANAGEMENT JOURNAL

Human resources are an important asset in a company, because human resources determine the success of a company. Human resource management and improving human resource performance have become the main focus of every company to encourage competitiveness in the future. A high-performing employee can make a significant contribution to achieving organizational goals. Currently, many companies have paid attention to factors to improve employee performance, including employee engagement and employee self-efficacy. This research aims to analyze the influence of employee engagement (X1) and self-efficacy (X2) through organizational citizenship behavior (OCB) (Z) as a mediating variable on the performance (Y) of PT Application Solutions employees. The research population included 115 employees, and the sampling technique used was a saturated sample, involving the entire population of PT Application Solutions. Data analysis in this research was carried out using the Partial Least Square (PLS) method with the support of SmartPLS 4 software. The findings indicate that, although the employee engagement variable has a positive influence, it does not reach a level of significance on employee performance. Additionally, employee engagement has a positive and significant influence on Organizational Citizenship Behavior (OCB). Furthermore, the self-efficacy variable has a positive and significant influence on employee performance and OCB. There is a positive and significant influence of the OCB variable on employee performance. Moreover, the OCB variable succeeded in being an effective mediator, connecting employee engagement and self-efficacy to employee performance, providing a positive and significant impact.

Abellia P & Siti Mujanah. (2021). The Effect of Self Ability, Compensation, and Self Efficacy on Employee Performance at Rizqy Jaya Mulia Sidoarjo Company. Journal of Applied Management and Business (JAMB).

Ali, Z., Sadia S, & Aqsa Mehreen. (2019). Predicting engagement and performance through firm’s internal factors: Evidence from textile sector. Journal of Advances in Management Research.

Bongani N & Theuns P. (2020). Impact of psychological capital on employee engagement, job satisfaction, and employee performance in the manufacturing sector in Zimbabwe. SA Journal of Industrial Psychology.

Busro, M. (2018). Teori-Teori Manajemen Sumber Daya Manusia. Jakarta: Prenadamedia Group.

Guest, D. (2002). Human resource management, corporate performance and employee wellbeing: behavior. BVIMSR’s Journal of Management Research, 6(2), 147-155.

Ghozali, I. (2018). Aplikasi analisis mutivariat dengan program Smart-PLS. Semarang: Badan Penerbit Universitas Diponegoro.

Hadi, Prasetyo. (2023). The influence of self-efficacy on employee performance mediated by work motivation and work engagement. International Journal of Research in Business and Social Science.

Hubbil, F., Laila. (2018). Pengaruh Self Efficacy dan Empowerment Terhadap Kinerja Karyawan Dengan Budaya Organisasi Sebagai Variabel Moderating Pada Pt. Taman Impianjaya Ancol. Media Manajemen Jasa.

Hardianto, G. (2014). Hubungan Antara Self-Efficacy dengan Hasil Belajar Siswa. Fakultas Ilmu Pendidikan, Universitas Negeri Padang.

Ilhami, S. D., Armanu, Noermijati. N., & Korsakul, N. (2021). Enchancing Millenial Performance Through Individual Characteristicsand Employee Engagement. Journal of Applied Management (JAM), 19(3), 459-468.

Julian, Prias, Tuti Astuti, & Muchlis H.M. (2023). The Effect of Servant Leadership and Loyalty on Employee Performance and Organizational Citizenship Behavior (OCB) As A Mediating Variable. Conference on Economic and Business Innovation (CEBI).

Lai, F. Y., Tang, H. C., Lu, S. C., Lee, Y. C. & Lin, C. C., (2020). Transformational Leadership and Job Performance: The Mediating Role of Work Engagement. SAGE Open, 20(1), 1-11.

Laporan Kinerja Kementerian Ketenagakerjaan Tahun 2022.

Laura, Netty, S. & Budi Satriyo Pr. (2022). Analysis of the Effects of Self-Efficacy Mediation and Organizational Commitment on the Effect of Transformational Leadership Style and Organizational Culture on Employee Performance of PT Sarana Lintas Caraka. Budapest International Research and Critics Institute-Journal (BIRCI-Journal).

Mangkunegara, A. A. (2013). Manajemen Sumber Daya Manusia Perusahaan. Bandung: Remaja Rosdakarya.

Mangkuprawira, S., dan A. V. Hubeis. (2007). Manajemen Mutu Sumber Daya Manusia. Penerbit Ghalia Indonesia, Bogor.

Noe, R. A. (2017). Employee Training and Development, Seventh Edition. New York: McGraw-Hill.

Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books/D. C. Heath and Com.

Paolo Rossi, Agustina H, & Yuliani. (2022). The Influence of Self-Efficacy and Work Environment on Employee Performance: Empirical Study on PT Sarana Indoguna Lestari Surabaya. Journal of Business and Management.

Pulungan, P. I. S., & Rivai, H. A. (2021). Pengaruh Locus of Control Dan Efikasi Diri Terhadap Kinerja Karyawan Dengan Keterikatan Karyawan Sebagai Variabel Intervening Pada Pt Semen Padang. Jurnal Menara Ekonomi: Penelitian Dan Kajian Ilmiah Bidang Ekonomi, 7(1).

Podsakoff, P. M., et al., (2000) Organizational citizenship behavios: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513-563. Doi: 10.1177/014920630002600307.

Ridwan, M. (2020). Analysis Of Organizational Commitment Through OCB On Employee Performance. Dinasti International Journal of Management Science.

Schaufeli, W., & Bakker, A. (2004). Utrecth Work Engagement Scale Preminaly Manual. Utrecth/Valencia [ES]: Occupational Health Psychology Unit Utrecth University.

Silaen, S. (2018). Metodologi Penelitian Sosial untuk Penulisan Skripsi dan Resis. Bogor: In Media.

Sofiyan, dkk. (2022). Testing the Relationship between Employee Engagement and Employee Performance: The Urgency of Self Efficacy and Organizational Justice as Predictors. KnE Social Sciences.

St. Hatidja, dkk. (2022). The Effect of Organizational Citizens Behavior (OCB), Competence, and Organizational Culture on Performance: Employee Satisfaction as Mediating Variable. International Journal of Artificial Intelligence Research.

Sugiyono. (2018). Metode penelitian kuantitatif, kualitatif, dan R&D. Alfabeta.

Sukidin, A., & Harjanto, N. (2016) Penulisan karya ilmiah dan kiat lulus penelitian. Penerbit Graha Ilmu.

Suryani, & Hendrayadi. (2015). Metode Riset Kuantitatif Teori dan Aplikasi pada Penelitian Bidang Manajemen dan Ekonomi Islam. Jakarta: Prenadamedia Group.

Taufik, Achmad, dkk. (2022). The Effect of Employee Engagementand Work Motivation on Performance with Learning Agility as an Intervening Variable at PT. Paiton Operation and Maintenance Indonesia. Repository Universitas Jember.

Tian, G., Wang, J., Zhang, Z., & Wen, Y. (2019). Self-efficacy and work performance: The role of work engagement. Social Behavior and Personality: an international journal, 47(12), 1-7.

Zhang, N., Xu, D., Li, J., & Xu, Z. (2022). Effects of Role Overload. Work engagement and Perceived Organisational Support on Nurses’ Job Performance During The COVID-19 Pandemic. Journal pf Nursing Management, 30(4), 901-912.