This study investigates the impact of workload, work motivation, and work discipline on employee performance within the receiving division of PT. Caturkarda Depo Bangunan Tbk, a building materials retailer in Indonesia.  A significant decline in this division's performance, from "Excellent" to "Fair" between January and June 2024, prompted this research.  The study's novelty lies in examining the interplay of these three factors within this specific organizational context, addressing inconsistencies in prior research regarding their impacts on performance.  Employing a quantitative approach, primary data were collected through questionnaires (n=85) and interviews with the division manager.  Path analysis using SmartPLS 4 was utilized to analyze the data.  The findings reveal a significant positive relationship between workload and employee performance (p=0.008), supporting Hypothesis 1.  However, contrary to expectations, work motivation did not significantly influence performance (p=0.532), rejecting Hypothesis 2.  Hypothesis 3 was supported, demonstrating a significant positive relationship between work discipline and employee performance (p=0.000).  The R-squared value of 0.770 indicates that 77% of employee performance variance is explained by the three examined variables.  The study concludes that while workload and work discipline significantly affect employee performance in this context, work motivation requires further investigation and potential intervention strategies to enhance its impact.  The results provide valuable insights for PT. Caturkarda Depo Bangunan Tbk to improve its employee performance by focusing on workload management and reinforcing work discipline.

Adinda, T. N., Firdaus, M. A., & Agung, S. (2023). Pengaruh Motivasi Kerja dan Disiplin Kerja Terhadap Kinerja Karyawan. Indonesian Journal of Innovation Multidisipliner Research, 1(3), 134–143. https://doi.org/10.1007/s11846-017-0235-2

Ahmad, M., Efdison, Z., Satria, E., & Ramadani, Y. (2023). Pengaruh Beban Kerja Dan Kompensasi Terhadap Produktivitas Kerja Karyawan Pt. Sicepat Ekspres Indonesia Cabang Sungai Penuh. Al-Dzahab, 4(1), 12–19.https://doi.org/10.32939/dhb.v4i1.1541

Akerele, Olusegun Oladapo. (2023). The Link between Motivation and Organizational Performance: An Exploration of Factors Influencing Employee Motivation and Its Impact on Organizational Success. International Journal of Business Ethics and Governance Vol. 6(1) https://ssrn.com/abstract=4561892

Aulia, P., and Tsuraya, F. (2023). Pengaruh Motivasi Kerja Dan Disiplin Kerja Terhadap KinerjaPegawai Di Dinas Kependudukan Dan Pencatatan Sipil Kota Padang. Jurnal Publikasi Ilmu Manajemen, 2(2), pp. 259–278. https://doi.org/10.55606/jupiman.v2i2.1

Ayu, A., & Desty Febrian, W. (2023). Analisis Faktor-Faktor Yang Mempengaruhi Kinerja Karyawan (Studi Pada PT. Ultra Teknologi Indonesia). BULLET : Jurnal Multidisiplin Ilmu, 2(4), 1146–1162. Retrieved from https://www.journal.mediapublikasi.id/index.php/bullet/article/view/3533.

Basyid, A. (2024). Pengaruh motivasi kerja terhadap kinerja karyawan. Manajerial dan bisnis tanjung pinang, 7(1), pp.39-43. https://doi.org/10.52624/manajerial.v7i1.2430f

Bhaskara, J. A., Suranto, S., & Pribadi, U. (2024). Effect of work environment, work discipline, work motivation, workload, and transformational leadership on the performance of puskesmas employees. Jurnal Penelitian Pendidikan Indonesia, Vol.10(2), 88. https://doi.org/10.29210/020243154

Christian, D., & Kurniawan, M. (2021). Pengaruh Disiplin Kerja dan Motivasi Kerja terhadap Kinerja Karyawan PT Yala Kharisma Shipping Cabang Palembang. Jurnal Nasional Manajemen Pemasaran & SDM, 2(2), 113–125. https://doi.org/10.47747/jnmpsdm.v2i2.283

Christian, M.B., & Widhianto, C, W. (2021). Analisis Faktor Faktor yang Mempengaruhi Niat Untuk Bertahan Pekerja Perempuan Dalam Sektor Formal. Journal of Business & Applied Management, Vol.14(2), pp.127-138.

Creagh, S; Thompson, G; Mockler, N; Stacey, M; Hogan, A. (2025). Workload, work intensification and time poverty for teachers and school leaders: a systematic research synthesis. Education Review, Vol 77 (2), pp.661-680. https://doi.org/10.1080/00131911.2023.2196607

Dameria Muhani, R., Krisnandi, H., Digdowiseiso, K., & Farooq, K. (2024). The Influence of Workload, Work Motivation, and Work Discipline on Employee Performance at The Center for Chemistry and Packaging of The Ministry of Industry. International Journal of Social Service and Research, 4(01), 298–313. https://doi.org/10.46799/ijssr.v4i01.695

Dyni, & Dewi, K. A. S. (2024). Pengaruh Motivasi Kerja, Kepuasan Kerja, dan Stres Kerja Terhadap Kinerja Karyawan Pada DivisiWarehouse di PT Pangan Nikmat Abadi. Jurnal Kesehatan Saelmakers Perdana, Vol3(1), pp. 01–12.

Gavin, M., McGrath-Champ, S., Wilson, R., Fitzgerald, S., & Stacey, M. (2021). Teacher workload in Australia: National reports of intensification and its threats to democracy. In S. Riddle, A.Heffernan, & D. Bright (Eds.), New perspectives on education for democracy (1st ed., pp. 14). Routledge.

Ghozali, I. (2020). Partial Least Square Concept Techniques and Applications using SMARTPLS 3 Program for Empirical Research. Diponegoro University Press

Ghozali, I., & Kusumadewi, K. A. (2023). Partial least squares: konsep, teknik dan aplikasi Menggunakan Program SmartPLS 4.0 (Edisi Pert). Yoga Pratama.

Gobel, K., Moonti, U., & Bahsoan, A. (2023). Pengaruh Beban Kerja Terhadap Kinerja Karyawan Pada PT. Alfamart. Journal of Economic and Business Education, 1(1), 62–69. https://doi.org/10.37479/jebe.v1i1.18682

Haddad, H. A. H. Al, Soleh, A., & Abi, Y. I. (2023). Pengaruh Beban Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Bank Bengkulu Cabang Manna. Jurnal Multidisiplin Dehasen (MUDE), 2(1), 48–57. https://doi.org/10.37676/mude.v2i1.3598

Halisa, N. N. (2020). Peran Manajemen Sumber Daya Manusia “Sistem Rekrutmen, Seleksi, Kompetensi dan Pelatihan” Terhadap Keunggulan Kompetitif: Literature Review. ADI Bisnis Digital Interdisiplin Jurnal, 1, pp.14–22. https://doi.org/10.34306/abdi.v1i2.168

Hartono, W., and Kusuma, M. (2020). Pengaruh Beban Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan (Pada Pt.Sembilan Pilar Utama). Jurnal Ilmiah Ekonomi Dan Bisnis, 8(2), 205–214. https://doi.org/10.37676/ekombis.v8i2.1094

Hasibuan, A., & Sembiring, D. (2022). Pengaruh disiplin kerja, motivasi dan kompetensi terhadap prokduvitas karyawan di. Pt. Pci Elektronik internasional. Journal of Management and Accounting, Vol. 1 (1), pp. 2022–2081. http://ejournal.stienagoyaindonesia.ac.id/ojs/index.php/jma

Hasyim, M. A. N., Maje, G. I. L., Alimah, V., & Priyadi, S. A. P. (2020). Pengaruh Motivasi dan Disiplin Kerja Terhadap Kinerja Karyawan PT.Kahatex. Jurnal Ekonomi & Ekonomi, Vol. 3(2), pp.58-69. https://doi.org/10.36778/jesya.v3i2.161

Hidayat, R. (2021). Pengaruh Motivasi, Kompetensi Dan Disiplin Kerja Terhadap Kinerja. Jurnal Sekretari Dan Manajemen, 5(1), 16–23. https://doi.org/10.31294/widyacipta.v5i1.8838

Hustia, A. (2020). Pengaruh Motivasi Kerja, Lingkungan Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Pada Perusahaan WFO Masa Pandemi. Jurnal Ilmu Manajemen, 10(1), 81. https://doi.org/10.32502/jimn.v10i1.2929

Ndruru, I.J, Athoriq A. S., Prayoga, Y, Saputra G. A., Pulungan, W. A. (2024). Pengaruh disiplin kerja, motivasi kerja dan kepuasan kerja terhadap kinerja karyawan (pt. Indofood sukses makmur bekasi). Prosiding semanis : Seminar Nasional Manajemen Bisnis, 2(1), https://jurnal.pelitabangsa.ac.id/index.php/semanis/article/view/3747 707–718.

Inayah, M. (2020). Pengaruh Pemberian Insentif dan Promosi Jabatan Terhadap Kinerja Karyawan (Studi Kasus di KSPPS BMT Assyafiiyah Berkah Nasional Kota Gajah). retrieve at : http://repository.metrouniv.ac.id/id/eprint/2244/

Indriani, Y., Joesyiana, K., & Lussianda, E. O. (2023). Pengaruh Disiplin Kerja dan Beban Kerja Terhadap Kinerja Karyawan Divisi Perkreditan PT. Bank Negara Indonesia (Persero) Kantor Kas Hangtuah. Jurnal Ekonomi Utama, 2(3), 287 297. https://doi.org/10.55903/juria.v2i3.129

Krisnawida, M., Sundjoto, & Rahayu, S. (2023). Pengaruh Lingkungan Kerja, Kualitas Sumber Daya Manusia Dan Gaya Kepemimpinan Terhadap Kinerja Pegawai. Manajemen Dewantara, 7(3), 62–79. https://doi.org/10.30738/md.v7i3.14885

Lubis, M. Y. P., Samosir, W., Delfahedah, Y., & Mustaruddin, M. (2022). Pengaruh Upah Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Pt. Sumber Karindo Sakti. Seminar Nasional Bidang Kesehatan, Ekonomi, Pendidikan Dan Kemasyarakatan (SINAS TAMPAN), 4(1), 23–40.

Muna, N., & Isnowati, S. (2022). Pengaruh disiplin kerja, motivasi kerja, dan pengembangan karir terhadap kinerja karyawan (Studi pada PT LKM Demak Sejahtera). Jurnal Ekonomi dan Ekonomi Syariah, 5(2), pp. 1119–1130. https://doi.org/10.36778/jesya.v5i2.652

Aziz, N, & Dewanto, I. J. (2022). Model Penilaian Kinerja Karyawan dengan Personal Balanced Scorecard. Jurnal Manajemen, Vol.1(2), pp. 168–177. https://doi.org/10.55123/mamen.v1i2.218

Nurhaliza, F., Zulkarnaen, D., & Arifin, D. H. (2019). Disiplin Kerja Pegawai pada Dinas Penanaman Modal Tenaga Kerja dan Pelayanan Terpadu Satu Pintu Kota Pontianak. Jurnal S-1 Administrasi, 1–21.

Nurhandayani, A. (2022). Pengaruh Lingkungan Kerja, Kepuasan Kerja, dan Beban Kerja terhadap Kinerja. Jurnal Ekonomi Dan Bisnis Digital, Vol.1(2), pp.108 110. https://doi.org/10.58765/ekobil.v1i2.65

Nurviana, W., & Lelawati, N. (2022). Pengaruh Beban Kerja, Stres Kerja, Lingkungan Kerja Dan Kompensasi Terhadap Kinerja Karyawan Pada PT Sumber Indah Perkasa Tulang Bawang Kebun Sungai Buaya Estate (SBYE). Jurnal Manajemen Diversifikasi, 2(1), pp. 161–168. https://doi.org/10.24127/diversifikasi.v2i1.1047

Pradipta, R., & Winarno, A. (2023). Pengaruh Lingkungan Kerja dan Beban Kerja terhadap Kinerja Karyawan: Sebuah Studi Kuantitatif. Jurnal Ilmiah Ilmu Pendidikan, Vol.6(8), pp. 6268–6272. https://doi.org/10.54371/jiip.v6i8.2137

Pramukty, R., & Faeni, D. P. (2022). The Influence of Workload and Work Discipline on Employee Performance in Companies in Bekasi City. International Journal of Advanced Multidisciplinary, 1(3), pp. 258–269. https://doi.org/10.38035/ijam.v1i3.200

Utami, P, & Wahidin, M. (2020). Analisa Motivasi Kerja Untuk Peningkatan Kinerja Karyawan Pada Rs. Ar Bunda Prabumulih. Jurnal Kajian Ekonomi Islam, 1(2), 131-146.

Putri Adhisty, S., Fauzi, A., Simorangkir, A., Dwiyanti, F., Caroline Patricia, H., & Khumairah Madani, V. (2023). Faktor-Faktor yang Mempengaruhi Kinerja Karyawan: Stress Kerja, Beban Kerja dan Lingkungan Kerja (Literature Review MSDM). Jurnal Manajemen Pendidikan Dan Ilmu Sosial, Vol. 4(1), pp. 134–148. https://doi.org/10.38035/jmpis.v4i1.1408

Raihan, M. F., Prahiawan, W., Mulyani, A. S., Manajemen, P. S., Ekonomi, F., Sultan, U., & Tirtayasa, A. (2025). Pengaruh Islamic Work Ethic Terhadap Innovative Work Behavior dengan Knowledge Management Sebagai Variabel Mediasi Pada Pengelola Pondok Pesantren Darul Qur’an Wal Irsyad. Jurnal Studi Multidisipliner, Vol.9 (4), pp. 2118-7453

Rivai, A. (2020). Pengaruh Kepemimpinan Transformasional dan Budaya Organisasi Terhadap Kinerja Karyawan. Jurnal Ilmiah Magister Manajemen, Vol. 3(2).

Rizki Athala Merlinva Putri, Zul Anwar, & Ary Purmadi. (2023). Pengaruh Penggunaan Explainer Video Terhadap Motivasi Belajar Siswa Mata Pelajaran Bahasa Indonesia Kelas X Upw. Jurnal Penelitian, Pengembangan Pembelajaran Dan Teknologi, Vol.1(2), pp. 82–86. https://doi.org/10.61116/jp3t.v1i2.113

Rochman & Ichsan. (2021). Pengaruh Beban Kerja Dan Stres Kerja Terhadap Kinerja Karyawan Pt Honda Daya Anugrah Mandiri Cabang Sukabumi. Mahasiswa Manajemen, 2(1), https://journal.stiepasim.ac.id/index.php/JMM/article/view/130 1–22.

Santoso, Y. M. D., & Rijanti, T. (2022). Pengaruh Stres Kerja, Beban Kerja, Dan Lingkungan Kerja Terhadap Kinerja Santoso, Y. M. D., & Rijanti, T. (2022). Pengaruh Stres Kerja, Beban Kerja, Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pt. Daiyaplas Semarang. Jurnal Ekonomi Dan Bisnis, 11(1), pp. 926 – 935.

Shukla, A., & Nagpal, A. (2022). The Influence Of Leadership On Organizational Culture, Commitment, And Work Motivation. Journal of Advanced Zoology, Vol. 43 (1), pp.602-612. https://doi.org/10.53555/jaz.v43i1.827

Siddiqi, M. Z. (2024). OPTIMALISASI SOP DAN DISIPLIN KERJA GUNA MENINGKATKAN KINERJA KARYAWAN PT.MITRA USAHA BAHARI. Undergraduate thesis, Universitas Islam Sultan Agung Semarang.

Sitompul, S. S., and Simamora, F. (2021). The Effect Of Workload, Work Experience, And Compensation On Employee Performance PT. Tannery Sejahtera Mandiri Pekanbaru. Management Studies and Entrepreneurship Journal, 2(2), 142–153. http://journal.yrpipku.com/index.php/msej

Steffany, C., & Hikmah, H. (2023). Pengaruh Beban Kerja, Motivasi Kerja dan Insentif Terhadap Kinerja Karyawan PT Anugerah Sentosa Abadis. ECo-Buss, 5(3), pp. 857866. https://doi.org/10.32877/eb.v5i3.622

Surijadi, H., & Musa, M. N. D. (2020). Dampak Beban Kerja dan Lingkungan Kerja Terhadap Kinerja Pegawai. Jurnal Aplikasi Kebijakan Publik & Bisnis, Vol.1(2), pp.101–114. https://doi.org/10.51135/publicpolicy.v1.i2.p101-114

Nurhaliza, N. L; Rapini, T; Hartono, S. (2024). The Effect of Work Environment, Workload and Information Technology on Employee Performance. Jurnal Ilmiah Manajemen Kesatuan, Vol.12 (4), pp. 1325-1336. DO1: 10.3761/jimkes.v12i4.2740

Ulfa, Y. M., Sumantri, B. A., & Wihara, D. S. (2022). Pengaruh Motivasi Kerja, Disiplin Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan Koperasi Pegawai Republik Indonesia (Kpri) Karya Utama Kecamatan Tarokan. Simposium Manajemen Dan Bisnis Prodi Manajemen FEB UNP Kediri Tahun 2022, 424–436. https://proceeding.unpkediri.ac.id/index.php/simanis/article/view/1651

Wahyuningsih, S., & Kirono, C. S. (2023). Pengaruh Motivasi Kerja, Beban Kerja, dan Lingkungan Kerja Terhadap Kinerja Perawat. Journal on Education, Vol.5(4), pp. 15330–15337. https://jonedu.org/index.php/joe/article/view/2627/2229

Wau, J. (2021). Pengaruh disiplin kerja terhadap kinerja pegawai di kantor camat somambawa kabupaten nias selatan. Jurnal Ilmiah Mahasiswa Nias Selatan, 4(2). Retrieved from https://jurnal.uniraya.ac.id/index.php/jim/article/view/237

Wijaya, A.; Susilo, S. R.; Christin, L; Dozen, W.; S, Silvani. (2024). The Influence of Transactional Leadership on Work Engagement with Organizational Commitment and Work Motivation.Proceedings of the Twelfth International Conference on Entrepreneurship and Business Management 2023 (ICEBM 2023), Atlantis Highlights in Economics, Business and Management 2, https://doi.org/10.2991/978-94-6463-508-9_12

Wijaya, A., Reni Susilo, S. ., Diaz, A. ., & Abelto, E. . (2024). The Influence of Emotional Intelligence, Self Efficacy, and Employee Engagement on Employee Commitment in Digital Sector. Dinasti International Journal of Education Management And Social Science, 5(6), 1718–1731. https://doi.org/10.38035/dijemss.v5i6.2846

Wijaya, A., & Susilo, S. R. (2025). A Exploring The Mediating Role Of Intrinsic Motivation In Digital Culture And Leadership On Innovative Performance In Creative Sector. Jurnal Satya Mandiri Manajemen dan Bisnis, Vol.11(1)¸ pp. 39-53. https://doi.org/10.54964/satyamandiri.v11i1.493.