JIEMS (Journal of Industrial Engineering and Management Systems)

Currently, bottled drinking water has become the main choice for Indonesians. The percentage of consumption of bottled drinking water by Indonesians in 2018 reached 36.28% and an increase in 2019 reached 38.25%. One package that is often used is gallon packaging. There are several problems that people find when opening the gallon lid. The results of initial interviews with the community indicated that there were several problems, including the high risk of injury to the hands if you opened the gallon lid using a knife and the hands hurt if you opened the gallon cap manually without tools. These problems can be overcome by developing a product for a gallon cap opener that is tailored to customer needs or voice of customer (VOC). The method used in this research is factor analysis. A large number of community necessities make the product development process difficult because of the many needs that must be met. The purpose of this study was to reduce the number of VOCs. The Kaiser Meyer Olkin (KMO) test was used to see the suitability of the data used in factor analysis, while Bartlett's test was used to determine the significant correlation on each indicator. The result of factor analysis shows that 12 customer needs can be reduced to 3 customer needs, namely affordable gallon cap opening price, adjustable gallon cap opener diameter, and multifunctional gallon lid opener.

Product Development; Voice of Customer, Factor Analysis

Aguwa, C., Olya, M. H. dan Monplaisir, L. (2017) “Modeling of Fuzzy Based Voice of Customer for Business Decision Analytics,” Knowledge Based Systems, 125, hal. 136–145. doi: 10.1016/j.knosys.2017.03.019.

Badan Pusat Statistik (2019) Distribusi Persentase Rumah Tangga Menurut Provinsi dan Sumber Air Minum 2019. Tersedia pada: https://www.bps.go.id/indikator/indikator/view_data_pub/0000/api_pub/100/da_04/1 (Diakses: 18 Mei 2020).

Bernstein, J. P. K. dan Calamia, M. (2019) “Dimensions of Driving Related Emotions and Behaviors: An Exploratory Factor Analysis of Common Self Report Measures,” Accident Analysis and Prevention, 124, hal. 85–91. doi: 10.1016/j.aap.2019.01.004.

Erdil, N. O. dan Arani, O. M. (2018) “Quality Function Deployment: More than A Design Tool,” International Journal of Quality and Service Sciences, 11(2), hal. 142–166. doi: 10.1108/IJQSS-02-2018-0008.

Fukimoto, N., Rodrigues, A. B. H. dan Furtado, O. M. (2019) “Modified Meet Your Match Felineality Validity Assessment: An exploratory Factor Analysis of A Sample of Domestic Cats in A Brazilian Shelter,” Applied Animal Behaviour Science, 215, hal. 61–67. doi: 10.1016/j.applanim.2019.03.013.

Hamza, S., Musta’amal, A. H. Bin dan Kamin, Y. Bin (2019) “Exploratory Factor Analysis of Green Innovative Skill Elements in Building Construction Programme for Economic Sustainability,” International Journal of Recent Technology and Engineering, 8(1C2), hal. 465–473.

Kementerian Perindustrian (2019) Investasi Mengalir di Bisnis Air Minum. Tersedia pada: https://kemenperin.go.id/artikel/20136/Investasi-Mengalir-di-Bisnis-Air-Minum (Diakses: 18 Mei 2020).

Luthfia, A. et al. (2018) “Analisis Faktor Eksploratori Konstruk Risiko Online,” Warta Ikatan Sarjana Komunikasi Indonesia, 1(1), hal. 63–70. doi: 10.25008/wartaiski.v1i01.9.

Maskey, R., Fei, J. dan Nguyen, H. O. (2018) “Use of Exploratory Factor Analysis in Maritime Research,” Asian Journal of Shipping and Logistics, 34(2), hal. 91–111. doi: 10.1016/j.ajsl.2018.06.006.

Mohamad, M. et al. (2018) “Developing Health Status Index Using Factor Analysis,” Journal of Fundamental and Applied Sciences, 9(2S), hal. 82–92. doi: 10.4314/jfas.v9i2s.6.

Ramadhan, B. (2020) Air Minum Kemasan Galon Guna Ulang Masih Jadi Pilihan. Tersedia pada: https://republika.co.id/berita/qbm8sl330/air-minum-kemasan-galon-guna-ulang-masih-jadi-pilihan (Diakses: 18 Juni 2020).

Regina, T., Luin, J. A. dan Rembulan, G. D. (2020) “Mengurangi Keterlambatan Waktu Produksi Menggunakan Line Balancing pada Sektor Konstruksi Jalan Tol,” in Prosiding Seminar Nasional Riset dan Teknologi. Jakarta: Universitas Indraprasta PGRI, hal. 258–263.

Rembulan, G. D. (2018) “Faktor-faktor yang Memengaruhi Getok Tular pada Usaha Restoran Waralaba di Jakarta,” Jurnal Pengabdian dan Kewirausahaan, 2(1), hal. 17–28.

Rembulan, G. D. (2019) “Pengembangan Industri Kecil dan Menengah Tiwul Instan sebagai Alternatif Pendukung Ketahanan Pangan dalam Perspektif Konsumen,” Industria: Jurnal Teknologi dan Manajemen Agroindustri, 8(2), hal. 87–94. doi: 10.21776/ub.industria.2019.008.02.2.

Rembulan, G. D. et al. (2020) “Optimalisasi Panjang Jaringan Pipa Air Bersih di DKI Jakarta Menggunakan Minimum Spanning Tree,” Jurnal Intech, 6(1), hal. 75–87. doi: 10.30656/intech.v6i1.2164.

Rini, A. S. (2019) Investasi Industri Air Minum Kemasan Terus Tumbuh. Tersedia pada: https://ekonomi.bisnis.com/read/20190711/257/1123195/investasi-industri-air-minum-kemasan-terus-tumbuh (Diakses: 18 Mei 2020).

Rowena, J., Wilujeng, F. R. dan Rembulan, G. D. (2020) “Pengaruh Kualitas Layanan dalam Menciptakan Kepuasan Publik di Kantor Pelayanan Publik, Jakarta Utara,” Journal of Industrial Engineering and Management Systems, 13(1), hal. 27–34. doi: 10.30813/jiems.v13i1.2083.

Sachamanorom, W. dan Senoo, D. (2016) “Voice of the Customer Through Customer Cocreation: The Case of Fuji Xerox Japan,” in Pacific Asia Conference on Information Systems, hal. 1–14.

Saini, M., Kumar, A. dan Kaur, G. (2020) “Research Perception, Motivation and Attitude Among Undergraduate Students: A Factor Analysis Approach,” Procedia Computer Science, 167, hal. 185–192. doi: 10.1016/j.procs.2020.03.210.

Sandi, F. (2020) 1,7 Juta Galon Air Masuk Jabodetabek/Hari, Bila Darurat Siap? Tersedia pada: https://www.cnbcindonesia.com/news/20200331150739-4-148790/17-juta-galon-air-masuk-jabodetabek-hari-bila-darurat-siap (Diakses: 18 Mei 2020).

Sobhanifard, Y. (2018) “Hybrid Modelling of the Consumption of Organic Foods in Iran Using Explanatory Factor Analysis and An Artificial Neural Network,” British Food Journal, 120(1), hal. 1–17.

Suwandi, E. (2016) “Penerapan Sistem Voice of Customer dalam Peningkatan Kualitas Produk Pie Susu pada Usaha Pie Elis,” Jurnal Manajemen dan Start-Up Bisnis, 1(5), hal. 536–542.

Tannady, H. (2015) Pengendalian Kualitas. Yogyakarta: Graha Ilmu.

Utami, E. (2018) “Perancangan Desain Kemasan Produk Olahan Coklat ‘Cokadol’ dengan Metode Quality Function Deployment,” Jurnal Integrasi Sistem Industri, 5(2), hal. 91–100.

Watson, J. C. (2017) “Establishing Evidence for Internal Structure Using Exploratory Factor Analysis,” Measurement and Evaluation in Counseling and Development, 50(4), hal. 232–238. doi: 10.1080/07481756.2017.1336931.

Wilujeng, F. R. et al. (2019) “Meningkatkan Kepuasan Pelanggan pada Dua Bisnis E-Commerce Terbesar di Indonesia dengan Menggunakan Analisis Servqual dan IPA,” in Prosiding Seminar Nasional Sains dan Teknologi. Jakarta: Fakultas Teknik Universitas Muhammadiyah Jakarta, hal. 1–9.

Wilujeng, F. R. dan Rembulan, G. D. (2019) “Perancangan Model Kualitas Pelayanan Puskesmas dengan Metode Importance Performance Analysis (IPA) dan Quality Function Deployment (QFD),” Jurnal Intech, 5(2), hal. 43–50. doi: 10.30656/intech.v5i2.1675.

Wilujeng, F. R., Rembulan, G. D. dan Regina, T. (2019) “Pengukuran Kualitas Layanan dengan Metode Service Quality pada Puskesmas Jakarta Utara,” in Prosiding Seminar Nasional Teknik Industri. Lhokseumawe: Universitas Malikussaleh.

Wilujeng, F. R., Suyoto, Y. T. dan Rembulan, G. D. (2019) “Dampak Faktor Motivasi terhadap Performa Kerja Layanan Publik,” in Prosiding Seminar Nasional Teknik Industri. Lhokseumawe: Universitas Malikussaleh, hal. 2–7.

Yustian, O. R. (2015) “Analisis Pengembangan Produk Berbasis Quality Function Deployment (QFD) (Studi Kasus pada Produk Susu PT. MSA),” Jurnal Ekonomi dan Bisnis, 18(3), hal. 23–42. doi: 10.24914/jeb.v18i3.279.

Zulkepli, M., Sipan, I. dan Jibril, J. D. (2017) “An Exploratory Factor Analysis and Reliability Analysis for Green Affordable Housing Criteria Instrument,” International Journal of Real Estate Studies, 11(4), hal. 9–21.