Febriani, Atik, Department of Industrial Engineering, Institut Teknologi Telkom Purwokerto, Indonesia
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Vol 11, No 2 (2018): Journal of Industrial Engineering and Management Systems - Articles
Analisis Kepuasan Pelanggan terhadap Implementasi ISO 9001: 2015 dengan Menggunakan Pendekatan Servqual (Studi Kasus: Institut Teknologi Telkom Purwokerto)
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Vol 13, No 2 (2020): Journal of Industrial Engineering and Management Systems - Articles
Segmentasi Konsumen Berdasarkan Model Recency, Frequency, Monetary dengan Metode K-Means
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