https://journal.ubm.ac.id/index.php/business-management/issue/feedBusiness Management Journal2024-03-22T15:31:07+07:00Fahrul Rizafriza@bundamulia.ac.idOpen Journal Systems<p><span><strong>Business Management Journal (BMJ)</strong>, is <strong>OPEN SOURCE</strong> publication produced by Bunda Mulia Press, Management Department of Faculty of Humanities and Social Science Universitas Bunda Mulia. BMJ regularly releases its newest edition in March and September. every year. BMJ receives English manuscript in the management subject. All the submitted manuscripts will undergo review stages by our editors in advance of our reviewer with related expertise. Every manuscript has to accomplish double-blind peer review as an essential process to get published.</span></p><ul><li>p-ISSN: 1907-0896</li><li>e-ISSN: 2598-6775</li><li>DOI: http://dx.doi.org/10.30813/bmj</li><li>URL: <a href="/index.php/business-management">https://journal.ubm.ac.id/index.php/business-management</a></li></ul>https://journal.ubm.ac.id/index.php/business-management/article/view/5151Implementasi Perilaku Kewarganegaraan Sebagai Mediasi Pengaruh Keterikatan Pegawai, Efikasi Diri Terhadap Kinearj Karyawan Pada PT Application Solutions2024-03-22T15:23:09+07:00Netty Lauranettylaura611@gmail.com<p><em>Human resources are an important asset in a company, because human resources determine the success of a company. Human resource management and improving human resource performance have become the main focus of every company to encourage competitiveness in the future. A high-performing employee can make a significant contribution to achieving organizational goals. Currently, many companies have paid attention to factors to improve employee performance, including employee engagement and employee self-efficacy. This research aims to analyze the influence of employee engagement (X1) and self-efficacy (X2) through organizational citizenship behavior (OCB) (Z) as a mediating variable on the performance (Y) of PT Application Solutions employees. The research population included 115 employees, and the sampling technique used was a saturated sample, involving the entire population of PT Application Solutions. Data analysis in this research was carried out using the Partial Least Square (PLS) method with the support of SmartPLS 4 software. The findings indicate that, although the employee engagement variable has a positive influence, it does not reach a level of significance on employee performance. Additionally, employee engagement has a positive and significant influence on Organizational Citizenship Behavior (OCB). Furthermore, the self-efficacy variable has a positive and significant influence on employee performance and OCB. There is a positive and significant influence of the OCB variable on employee performance. Moreover, the OCB variable succeeded in being an effective mediator, connecting employee engagement and self-efficacy to employee performance, providing a positive and significant impact.</em></p>2024-03-01T14:45:29+07:00Copyright (c) 2024 Business Management Journalhttps://journal.ubm.ac.id/index.php/business-management/article/view/5183Faktor-Faktor yang Mempengaruhi Customer Satisfaction dan Dampaknya terhadap Habits dan Intention to Revisit Kembali di Industri Kedai Kopi Tuku2024-03-22T15:23:09+07:00Ceminia Tinari Tomokumoroceminia.tomokumoro@gmail.comMargaretha Pink Berliantoceminia.tomokumoro@gmail.com<p><em><span>This research aims to investigate the influence of Brand Awareness, Brand Image, Perceived Service Quality, Perceived Product Quality, Physical Environment, Customer Satisfaction, and Customer Habits on Intention to Revisit. The data was obtained through a survey involving the participation of 300 respondents. The researcher utilised primary data obtained by distributing questionnaires randomly through WhatsApp, Instagram, and other social media platforms using Google Forms. The sampling technique employed was non-probability sampling. The sampling technique used in this study is non-probability sampling. The respondents for this research consist of consumers of the Toko Kopi Tuku brand from the X, millennial, and Z generations who reside in the Jabodetabek area. In this study, a variance-based structural equation modelling approach was employed using Smart PLS (Partial Least Square) version 3.2.9 software. The study’s results explored the influence of Brand Awareness, Brand Image, and Perceived Product Quality on Customer Satisfaction, except for Perceived Service Quality and Physical Environment, which did not affect Customer Satisfaction. Customer Satisfaction also influences Customer Habits and Intention to Revisit. Similarly, Customer Habits affect Intention to Revisit. This study has contributed to the research on variables influencing Customer Satisfaction, Customer Habits, and Intention to Revisit</span><span lang="IN">. </span></em></p>2024-03-01T00:00:00+07:00Copyright (c) 2024 Business Management Journalhttps://journal.ubm.ac.id/index.php/business-management/article/view/5198Pengaruh Profesional Identity pada Turnover Intention dengan Employee Enggagement dan Job Satisfaction sebagai Variabel Mediasi2024-03-22T15:23:09+07:00Missye MissyeMissyesye@gmail.comChandra HosenMissyesye@gmail.com<p><em> </em><em>The high level of employee turnover intention is an important problem for companies. Companies to make efforts to increase job satisfaction and employee engagement in their work, so that it will have an impact on reducing turnover intentions. Research was conducted on employees to analyze the influence of professional identity on turnover intention with employee engagement and job satisfaction as mediation. This research uses a quantitative approach using a questionnaire filled out by 42 respondents who work at company.. techniques </em><em>probability sampling</em><em> with simple random sampling. The results show that professional identity, job satisfaction and work engagement have a negative influence on turnover intention. </em>Meanwhile, professional identity has a positive effect on employee engagement and job satisfaction. <em>Job satisfaction and employee engagement are able to mediate the influence of professional identity on turnover intention. In an effort to minimize employees turnover intention , companies need to improve their professional identity, which can have an impact on employee engagement and employee job satisfaction which will have the effect of lowering turnover intention.</em></p>2024-03-06T07:19:44+07:00Copyright (c) 2024 Business Management Journalhttps://journal.ubm.ac.id/index.php/business-management/article/view/5190Pengaruh Persepsi Kualitas, Persepsi Nilai, Persepsi Kepuasan dan Persepsi Diferensiasi terhadap Kesetiaan Merek yang Dimediasi oleh Kepercayaan Merek pada Merek Polki2024-03-22T15:23:09+07:00Vina Pramanas12200165@student.ubm.ac.idAli Wardhanaawardhana@bundamulia.ac.id<p align="center"><em>Abstract</em></p><p><em>The development of household cleaning products continues to expand from year to year creating a potential for companies to increase the number of consumers through quality perception, value perceptions, satisfaction perceptions and differentiation perceptions. The study aims to examine the influence of quality perceptions, value perceptions and satisfaction perceptions on brand loyalty mediated by brand trust in the POLKI brand. The sample in this study had 181 respondents who met the criteria. In this study, data is being processed using Smart PLS 3.0. The results of this study show that brand trust has a significant influence on brand loyalty. There is a significant impact between quality perception, value perception and satisfaction perception on brand trust. There are insignificant influences between the perception of quality, appreciation of value, satisfaction and differentiation perceptions of brand loyality. And there is a minor influence between differential perceptions and brand confidence. In addition, there are significant influences among quality perceptions, appreciations of value and satisfactions perceptions on brand faith mediated by brand trusts. </em></p>2024-03-06T14:46:44+07:00Copyright (c) 2024 Business Management Journalhttps://journal.ubm.ac.id/index.php/business-management/article/view/5089Model Konseptual Pengaruh Keterlibatan Karyawan terhadap Peningkatan Kinerja Karyawan Generasi Y dan Generasi Z pada Perusahaan Swasta2024-03-22T15:23:09+07:00Nia Arfina Foci2120932003_nia@student.unand.ac.idElita Amrina2120932003_nia@student.unand.ac.idAlizar Hasan2120932003_nia@student.unand.ac.idPrivate companies are an industrial sector that greatly contributes to economic development in Indonesia, especially in terms of employment. The lack of employee engagement that dominates the world of work today with different generations is a problem for company leaders in managing their employees. Private companies must have high-performing employees by involving employees to fully contribute to achieving company goals. Evaluation of employee performance needs to be improved by considering aspects of employee involvement. This research aims to design a conceptual model of the influence of employee involvement on private-sector employee performance. Indicators of employee engagement and employee performance were identified from literature studies. Then, indicators were determined that were relevant to private companies in West Sumatra, then sorted the indicators were based on similarity in terminology. The results of the initial identification stage were 52 indicators of employee engagement consisting of indicators in the dimensions of basic need, management support, teamwork, and growth. Employee performance indicators 39 consist of indicators in the dimensions of effort, job knowledge, quantity, quality, compliance with rules, and interpersonal competence. The next step is validation of the indicators by experts from practitioners, academics, and professionals in the field. The validation results state that all indicators are important and relevant for private companies in West Sumatra. This conceptual model is expected to help private companies improve employee performance.2024-03-07T07:10:28+07:00Copyright (c) 2024 Business Management Journalhttps://journal.ubm.ac.id/index.php/business-management/article/view/5155Pengaruh Knowledge Self-Efficacy, Rewards terhadap Online Knowledge Sharing Behavior: dengan Dimoderasi oleh Organizational Innovation2024-03-22T15:23:09+07:00Chelsea Lozens12200149@student.ubm.ac.idChandra Hosens12200149@student.ubm.ac.id<p><em>In the era of digitalization that is growing continuously, sharing knowledge online is one of the keys to developing innovation. Companies must also compete in increasing competitiveness because competition is getting tougher, so companies need to find ways to make company activities more effective and efficient in increasing innovation. One way is to implement online knowledge sharing, this research provides important understanding in understanding the factors that influence online knowledge sharing behavior such as knowledge self-efficacy, extrinsic and intrinsic rewards. This study uses a minimum sample of 45 samples from PT XYZ employees, but all 50 employees are willing to fill out statements in the questionnaire provided, this research uses a quantitative approach with a comparative causal research method and data collection is carried out through a questionnaire with Likert scale measurements distributed via Google Form. Then the researcher also conducted data analysis techniques using 2 tests, namely the outer model test and also the inner model using SmartPls 3 software. The results of this study indicate that the extrinsic reward variable has a significant effect on online knowledge sharing behavior, which means that the company has succeeded in implementing extrinsic rewards for employees in the implementation of online knowledge sharing. However, the variables of knowledge self-efficacy, intrinsic reward do not have a significant effect, employees also do not have sufficient self-efficacy to carry out knowledge sharing and the level of self-efficacy of employees is also not high in general, and employees feel that intrinsic rewards are not enough to motivate them to do online knowledge sharing, intrinsic rewards given by superiors or coworkers are also still insufficient, and organizational innovation does not have a strong influence in moderating all existing variables.</em></p>2024-03-07T00:00:00+07:00Copyright (c) 2024 Business Management Journalhttps://journal.ubm.ac.id/index.php/business-management/article/view/5234Pengaruh Kualitas Pelayanan, Harga, dan Fasilitas terhadap Kepuasan Penumpang pada PT. ASDP Indonesia Ferry (Persero) Cabang Kupang2024-03-22T15:23:09+07:00Sarlianus Pomasarlianuspoma@gmail.com<p><em>East Nusa Tenggara is one of the provinces in Indonesia which is known as an archipelagic province. As an archipelagic province, PT. ASDP Indonesia Ferry (Persero) Kupang Branch is considered an important service to be able to connect one area with another area. Service quality, price, and facilities are important factors related to passenger satisfaction. Passenger satisfaction in using sea transportation services is of course determined by several factors taken by researcher in this research, namely service quality, price, and facilities offered by PT. ASDP Indonesia Ferry (Persero) Kupang Branch. The research aims to determine the influence of service quality, price, and facilities on passenger satisfaction, both simultaneously and partially. The research population is PT service users ASDP Indonesia Ferry (Persero) Kupang Branch with a total of 55 respondents. Purposive sampling was chosen by the researcher as the sampling technique. Multiple linear regression analysis was carried out to analyze the data with the help of SPSS 25.0 for Windows. The results show that service quality, price, and facilities simultaneously affect passenger satisfaction, service quality partially has no effect on passenger satisfaction, price partially has no effect on passenger satisfaction and facilities partially influence passenger satisfaction.</em></p>2024-03-20T08:27:03+07:00Copyright (c) 2024 Business Management Journalhttps://journal.ubm.ac.id/index.php/business-management/article/view/5214Membangun Resiliensi UMKM Melalui Peran Digitalisasi dan Praktek Sumber Daya Manusia2024-03-22T15:31:07+07:00Husni Muharamhusnimuharam@uniga.ac.idDeri Alan Kurniawanderialan@uniga.ac.idIis Rositaiisrosita@gmail.comRiqki Taufik Rahmanrifkitaufik@gmail.com<p><em>Changes in the current digital era occur very quickly and lead to conditions that continue to change dynamically, so overcoming the increasing uncertainty in the organization becomes important and urgent for an organization and the organization's ability to develop resilience is also very necessary. MSMEs face various challenges in the digital era, such as changes in consumer behavior, global competition, and economic uncertainty. These conditions have prompted several previous studies that focus on organizational resilience, which is interesting because all organizations need to survive and recover after facing difficulties and challenges. The resilience of MSMEs is the main determinant to overcome this uncertainty, by understanding how digitalization and HR can complement each other to create excellence. This study aims to determine how digitalization and human resources affect resilience (Study on MSME at Car Free Day Jalan Ibrahim Adjie Garut Regency) The research method used is quantitative with a descriptive approach. Primary data was obtained by distributing questionnaires to 80 respondents using the random sampling method. The data analysis technique used in this study used PLS-SEM. The results of the analysis show that the role of digitalization does not have a significant effect on resilience, but on the contrary, the practice of human resources proves the results that have a significant effect on resilience.</em></p>2024-03-22T15:13:20+07:00Copyright (c) 2024 Business Management Journal